Everything TapServe does for you
From the first tap at the counter to the owner's monthly commission report.
At the counter
Serve customers faster without giving up control of a single cedi.
Menus answered for you
Choose a transaction and the app dials the right code, picks each menu option and types the details, the way you would by hand. A transaction that took a minute of typing takes a few seconds.
One look before it dials
Before anything is sent you see the transaction, the SIM, the number, the amount and the bundle on one screen. Nothing is dialed until you tap to go ahead.
It checks the network's screen
The number and amount on the network's confirmation must match what you entered. If anything is different, the app stops before confirming, so no money moves. On MTN it also shows the registered name for you to check with the customer.
Your PIN stays yours
When the network asks for your PIN, the app steps aside and you type it into the network's own screen. It never reads, types or stores your PIN.
Customers remembered
Numbers you served before come up as you type, with the name the network showed last time. Type a number once instead of twice.
Bundles by price
Pick data and voice bundles from a list with their sizes and validity, or type any price the network accepts.
The right SIM every time
Dual-SIM phones work. Choose which line each network uses, and the app tells you when a line is switched off instead of dialing the wrong one.
Hide the network's screens
Turn on Hide the network's screens and the app covers the USSD pop-ups with a Processing screen while it works, then steps aside for your PIN. Customers see a calm screen, not menus flashing past.
What each network supports
Every transaction below has been run on real agent lines. More are added as each one is proven.
MTN MoMo
- Balance and commission checks
- Cash-in
- Cash-out, confirmed by SMS
- Airtime
- Data bundles
- Midnight bundles
- Kokrokoo
- MashUp
- Pay merchant
- Pay to agent
Telecel Cash
- Balance check: float, M-Pesa and commission in one
- Cash-in
- Alerts for cash-outs customers start
- Airtime stock balance
AirtelTigo Money
- Balance and commission checks
- Cash-in
- Alerts for cash-outs customers start
- Airtime and bundles from your stock
- Load airtime stock
- Stock balance
- Pay to agent
Need a transaction that isn't listed? Talk to us.
Give cash only when the money is in
A cash-out isn't finished when the customer says it is. TapServe waits for the network's own confirmation SMS, then tells you to hand over the cash. Until then the cash-out waits on your home screen with a clear "Don't give cash" note.
Cash-outs customers start themselves
On AirtelTigo and Telecel the customer withdraws from their own phone. The network's SMS reaches you, and the app turns it into a "Give GHS 5.00 cash" alert within seconds, with the customer's name.
Unclear results are flagged
If the network drops the session after your PIN, the result is marked unclear, never "nothing sent". Check your SMS or balance, then mark it in History.
A warning when a message is hidden
Android hides chats that hold login codes. If the confirmation may be in one, the app asks you to open Messages and check.
Know your numbers
Your float, stock, commission and cash, without dialing a single code.
Balances and commission
Check your float and commission with one tap. On Telecel one check gives your float, M-Pesa account and commission together.
Airtime stock
For networks that sell airtime from a separate stock, the stock balance is shown next to your float and updated after every sale.
Low balance alerts
Set a limit for your float and your airtime stock on each network. You get a notification when a balance drops below it.
History and receipts
Every transaction is saved with its receipt: amount, customer, transaction ID, fees and the balance after. Today's cash-in, cash-out and sales are totalled at the top.
Cash drawer
Start the day with your opening cash and count it at closing. The app works out what should be in the drawer from the day's transactions and shows any difference.
Backed up
When you sign in, your history is backed up. On a new phone, sign in with the same number and bring it back.
Private by design
Your phone, your float and your customers stay yours.
App lock
Open the app with your fingerprint, face or a 6-digit app PIN, every time you come back to it. Forgot the PIN? Reset it with a code sent by SMS.
Balances hidden first
Balances show as dots until you tap to see them, so a customer looking over the counter doesn't see your float.
No internet needed to work
Transactions run on USSD, exactly like dialing by hand. Internet is only used for backup and for your business portal.
Only what it needs
The app reads only your network's USSD screens and your network's own SMS. Other messages and other apps are left alone. Customer details are encrypted on our servers.
For businesses with shops and staff
The Business plan adds a portal you open on your laptop or phone. Your attendants keep using the app at the counter.
Shops and staff
Create a shop for each location and add attendants by phone number. Their transactions appear under their shop as they happen.
Permissions and limits
Decide what each attendant may do: which transactions, which networks, the most per transaction and per day, and whether they see commission.
Alerts on your phone
Get a notification when a shop's float or airtime stock runs low, or when an attendant closes the day short.
Commission tracking
Enter the rates on your agent agreement. The portal compares what the networks should pay with what your balance checks show they paid, month by month.
Cash counts
See each shop's opening cash, closing count and difference for every day.
Money moved outside the app
Between two balance checks, the app's own transactions should explain every change. The portal shows what they don't, so nothing goes unnoticed.
Exports
Download every transaction for any period in Excel or PDF, ready for your accountant.
Remote sign-out
Sign a lost phone or a departed attendant out from the portal. Transactions it hadn't sent yet still arrive.